World-class services at the push of a button
for your customers and employees
A quick solution to your problems - this is what your customers as well as your employees want. Whether it's customer support, providing software, setting up a new IT workplace, taking over a company vehicle, questions about company pensions, booking travel or building management - everyone expects service at the push of a button!
Would you like to make your services open and easily accessible as an IT or specialist department, automate the ordering, approval and procurement processes including reconciliation and reservation of licenses and also have control over all service components and related contracts as well as all costs and billing? ?
Usage Exampleclerk
Establishment of Service Processes in a Customer-Focused Way
Provide fast, efficient and traceable IT processes for the delivery of IT and business services. Whether recruiting employees, providing applications, hardware or company-wide services, with the ITIL Best Practice-based Matrix42 Enterprise Service Management (ESM), you ensure the rapid standardization and professionalization of your service and support processes in IT and business departments.
Process Optimization with Self Service
Higher user experience: Self-service like Amazon
Automate your service processes regardless of your IT availability. With the intuitive self-service portal, all inquiries, information and orders from your employees are handled only centrally, thus freeing up valuable IT resources.
Automate ITSM and Service Processes
Services at the push of a button: Provide service portfolios and service processes in a standardized way
Be it Office 365 apps, Dropbox account or fleet management, with the Matrix42 ESM you can integrate new IT and business services and automate key service processes, ITIL compliant and in no time. The process runs consistently, from ordering to procurement and invoicing - fast and convenient on one platform.
Service Processes with ITSM and UEMAutomate it
Employee recruitment in 60 minutes: IT workplace as self-service
With the Matrix42 ESM, you can conveniently configure and order your IT workstation in the store. All UEM, IT service management and compliance processes run automatically and without media interruptions, from approval, installation of operating systems, software, security to inventory and billing.
Automate Service and Compliance Processes
Safe dismissal of employees: automatic control of authorizations
An employee leaves the company and can no longer access company data and applications. The Matrix42 ESM allows such workers to have read-only access. Attempting to download data initiates an automated workflow that opens a ticket at the service desk and automatically blocks network sharing.
ITSM Resources in a Targeted Way
Ensuring your level of service: Data-driven control through KPIs
Gain in-depth data analysis on ticket development and duration, resolution times, effort drivers, and usage. With Matrix42 ESM, you discover new optimization potentials and optimize your service processes and support data-driven resources by topic, level, effort and category.
Optimize Service Processes and Cost Management
Everything at a glance: full transparency of IT service processes, inventory and costs
Who uses which apps on which device? Who approved which order processes? Where are hidden license risks hidden? With Matrix42 ESM, you get all information about processes, service costs, licenses and contracts at the touch of a button - all from a single data source with drill-down dashboards.
Automate Service Processes
More efficient fault handling: detect and eliminate incidents faster
Skill-based routing, automatic break and fix, asset discovery and dependency mapping, and links to software distribution reduce MTTR and reduce susceptibility to errors.
Excess Values
Achieve higher productivity with fewer IT resources
Higher user experience
Amazon feeling
Self-service with Amazon feel With the intuitive Matrix42 self-service portal, you can access all IT and non-IT services in 1-2 clicks, even on the go.
It's not a manual thing anymore
End-to-end automated service management
From orders, approvals, license checks to installation, inventory and cost allocation, everything happens in an automated, transparent and traceable continuous service process.
Faster decision making
Higher transparency and data quality
Whether it's inventory data on KPIs, IT assets, licenses, costs or contracts - with Matrix42 ESM you only need one data source and you always have all the information at the touch of a button
Faster troubleshooting without taking detours
A single toolbox for all occasions Skill-based routing, automatic hack and fix, Asset Discovery and Dependency Mapping connections, and software deployment reduce MTTR and reduce susceptibility to errors.
More agile IT
Additional cost Whether it's configurations, bidirectional connectors, new user interfaces or workflows - with the Matrix42 ESM and the integrated low-code platform, your IT does everything themselves, without extensive programming knowledge or external service providers.
More services from a single source
Pure integration instead of expensive isolated solutions Self-service portal, service catalog, service desk, workflow studio and software asset management or preconfigured connectors to Azura, AWS, Google Cloud or third-party client management solutions – everything in ESM is available out of the box.
Balance IT
Easy and secure digital operation
Digital work requirements have fundamentally changed. Employees decide for themselves when, where and on what device they are productive. So they expect service at the push of a button. It sounds complicated, but it's not. With Matrix42, your IT organizes all devices, applications and services in one solution. At the same time, you ensure cost transparency and compliance. Fast, easy and safe.