Fleet Service Management
The Self-Service Portal enables easy, mobile access to services, approvals, software, apps, and much more – day and night.
The services in the catalog are automatically billed to the corresponding cost centers, and can be directly transferred to the SAP or ERP system of your choice.
Services are provided in an automated way through many out-of-the-box connectors. Of course, it is also very easy to integrate systems that are not known to us – simply drag & drop them into the Workflow Studio.
Reporting – Always Maintain an Overview
Integrated reporting and dashboarding lets you always, immediately see where your organization stands and where there’s room for improvement. The standard technologies used are based on Microsoft SQL Server Reporting Services and the Matrix42 Responsive Dashboards.
Service Levels – Act Before Things Fall Apart
Service Level Management informs you if incidents, problems, or changes are running the risk of dropping the agreed service levels, ensuring that you always remain in control of things. Of course, the response and resolution times are calculated depending on the individual service time profiles of the employees in your company.
Integration into Your Systems and Tools
Remote management and support tools are just as important to resolving incidents and problems as integration into your (Azure) Active Directory, your software distribution, or your enterprise mobility management. Powerful one-click connectors to a large number of products, such as Microsoft SCCM, VMware AirWatch, and Matrix42 Empirum, Silverback, and Unified Endpoint Management, are components of all Matrix42 Service Management products.
Add an incident either directly through the browser-agnostic Web consoles or native iOS and Android apps, or via e-mail.
There are many out-of-the-box actions available that you can very easily expand and adapt.
The integrated wizards and the KnowledgeBase help you quickly restore service.
Easy to integrate, adaptable, expandable
Minimize the recovery time of your IT services through an integrated, expandable, and automated ITIL certified Service Desk. IT administrators enjoy noticeably lower workloads, while you enjoy reduced costs and higher user satisfaction.