Service Management

Information Technology

Human Resources

Fleet Service Management

Facility Management

Service Management

  • 1.

    Self Service

    The Self-Service Portal enables easy, mobile access to services, approvals, software, apps, and much more – day and night.

  • 2.

    Services Accounting

    The services in the catalog are automatically billed to the corresponding cost centers, and can be directly transferred to the SAP or ERP system of your choice.

  • 3.

    Automated Delivery

    Services are provided in an automated way through many out-of-the-box connectors. Of course, it is also very easy to integrate systems that are not known to us – simply drag & drop them into the Workflow Studio.

Drag Drop
Workflow Approval
Distribution of tasks

Reporting – Always Maintain an Overview

Integrated reporting and dashboarding lets you always, immediately see where your organization stands and where there’s room for improvement. The standard technologies used are based on Microsoft SQL Server Reporting Services and the Matrix42 Responsive Dashboards.

Service Levels – Act Before Things Fall Apart

Service Level Management informs you if incidents, problems, or changes are running the risk of dropping the agreed service levels, ensuring that you always remain in control of things. Of course, the response and resolution times are calculated depending on the individual service time profiles of the employees in your company.

Integration into Your Systems and Tools

Remote management and support tools are just as important to resolving incidents and problems as integration into your (Azure) Active Directory, your software distribution, or your enterprise mobility management. Powerful one-click connectors to a large number of products, such as Microsoft SCCM, VMware AirWatch, and Matrix42 Empirum, Silverback, and Unified Endpoint Management, are components of all Matrix42 Service Management products.

Incident Management

Easy to integrate, adaptable, expandable

Minimize the recovery time of your IT services through an integrated, expandable, and automated ITIL certified Service Desk. IT administrators enjoy noticeably lower workloads, while you enjoy reduced costs and higher user satisfaction.